1 month FREE trial with full set of features and unlimited Detective Hours
You get full set of features and unlimited Detective Hours (what is it?) in ther 1st month of the relationship with The Detective, so that you can fully explore what The Detective is capable of.
At the end of the 1st month, you and The Detective come to a mutual agreement if the relationship should be continued (Ok I lied. The decision is totally your call).
If you want to continue to have The Detective's full attention, you can upgrade to Pro plan with little more than a Starbucks per month. Or you can decide to let the relationship cool down a bit. In this case you don't have to do anything and your account will be automatically converted to Free plan.
How is the Pro plan different from the Free plan?
With a Pro plan you can enjoy premium fetaures such as 25 frames-per-second webcam streaming, and G-Code remote upload and printing (ETA: Dec. 2019). It also comes with 50 Detective Hours each month. Further more, the Subscribe&Save Detective Hour Pack are only available as addon to a Pro plan. The Subscribe&Save Detective Hour Packs allow you to buy Detective Hours at a rate much lower than the ones available to Free plan users.
How much will the Pro plan costs me?
The Pro plan costs $3 per month if you subscribe to its annual plan. If you go with the monthly plan, it'll cost $4.5 per month. This is barely 1 coffee each month.
The base plan is limited to 1 printer. If you have more printers, you can add them at $1.5 per month per additinal printer.
You can get more details on TSD pricing page.
What can't The Detective just work for free? People love FREE, you know.
Everyone at TSD loves free too! And we also love 3D printing and we want to make TSD as accessible as possbile to 3D printing enthusiasts like us. That's why we offer a Free plan to give everyone any option to remotely monitor their 3D printers. Feel free (pun intended) to stay on Free plan for as long as you want if a monthly subscription is not your cup of tea (or plate of spaghetti in our case).
However, we do have some limits on the Free plan. For instance, it doesn't have the slick 25 frames-per-second webcam streaming. And it is limited to 10 Detective Hours (what is it?). The reason is that these cool features do cost non-trivial amount on things like GPU (the expensive computational resources that power the AI behind TSD), cloud storage, and network bandwidth. If The Detective just offers unlimited free service to everyone, she and her team can't sustain themselves.
Can I just pay a one time fee for the service, just like Simplify3D?
Unfortunately the answer is "No" for 2 reasons:
TSD is different from Simplify3D in that it incurs server cost in the cloud (unless you run your own TSD server). And this cost is re-curring. For every minute TSD server runs in the cloud, we need to pay for computation power, storage and bandwidth. If we charge users a flat fee, at some point the money will run out and we won't be able to pay the bills that our infrastructure provider sends us. It does nobody any good if The Detective has to surrender herself to the bankruptcy court.
We believe in continuous improvement and accoutability. Subscription gives all users the power to hold us accoutable, since anyone can cancel their subscription at any time. You probably have heard of examples of early Simplify3D advocates who paid for the software growing unhappier for the lack of improvements. There aren't a lot of resorts when you have shelled out $150 upfront when the software or service gets worse.