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The Pro plan vs the Free plan

The Spaghetti Detective offers two plan options to our users:

  • The Pro plan
  • The Free plan.
Pro planFree plan
Webcam streaming25fps (25 frames per second) Premium Streaming. Always streaming.0.1fps (1 frame per 10 seconds). Streaming only when you are printing.
Free Detective Hours50 per month10 per month
Pre-paid Detective Hour PacksEligibleEligible
Subscribe&Save Detective Hour PacksEligibleNot eligible
OctoPrint TunnelingUnlimitedLimited to 50MB/month
Multiple printersEach additional printer costs 50% of that of the 1st printerCan have only 1 printer

Other perks included only in the Pro plan#

  • Concierge technical support. 8 business hours turn around time guaranteed.
  • G-Code remote upload and printing.
  • Receiving alerts via text (SMS).
  • Secure printer feed sharing.
  • Slack integration.

FAQs#

How much will the Pro plan costs me?#

The Pro plan costs $4 per month if you subscribe to the annual plan. This is barely 1 coffee each month. If you go with the monthly plan, it'll cost $6 per month.

The base plan is limited to 1 printer. If you have more printers, you can add them at $2 per month per additional printer.

You can get more details on TSD pricing page.

Why can't The Detective just work for free? People love FREE, you know.#

Everyone at TSD loves free too! And we also love 3D printing and we want to make TSD as accessible as possible to 3D printing enthusiasts like us. That's why we offer the Free plan to give everyone an option to remotely monitor their 3D printers. Feel free (pun intended) to stay on the Free plan for as long as you want if a paid subscription is not your cup of tea (or plate of spaghetti in our case).

However, we do have some limits on the Free plan. For instance, it doesn't have the sleek 25 frames-per-second webcam streaming. And it is limited to 10 Detective Hours (what is it?). The reason is that these cool features do cost non-trivial amount on things like GPU (the expensive computational resources that power the AI behind TSD), cloud storage, and network bandwidth. If The Detective just offers unlimited free service to everyone, she and her team can't sustain themselves.

Can I just pay a one time fee for the service, just like Simplify3D?#

Unfortunately the answer is "No" for 2 reasons:

  1. TSD is different from Simplify3D in that it incurs server cost in the cloud (unless you run your own TSD server). And this cost is re-curring. For every minute TSD server runs in the cloud, we need to pay for computation power, storage and bandwidth. If we charge users a flat fee, at some point the money will run out and we won't be able to pay the bills that our infrastructure provider sends us. It does nobody any good if The Detective has to surrender herself to the bankruptcy court.

  2. We believe in continuous improvement and accountability. Subscription gives all users the power to hold us accountable, since anyone can cancel their subscription at any time. You probably have heard of examples of early Simplify3D advocates who paid for the software growing unhappier for the lack of improvements. There aren't a lot of resorts when you have shelled out $150 upfront when the software or service gets worse.